Shipping and Return Policy

We ship our products worldwide via international courier services.

Orders are typically dispatched within two to three business days after purchase.

Please note: Strad Espresso Maker is not responsible for any customs or import duties that may be applied when your parcel arrives in your country. These charges are the customer's responsibility and may also cause delivery delays.

International shipments (outside Spain) are handled by FedEx, UPS and DHL, in collaboration with Metropoli Cuatro, S.L.

Shipments within Spain are delivered via MRW or Correos Express.

Estimated delivery times:

Spain: 2–5 business days

Europe: 1–2 weeks

Rest of the world: 1–3 weeks

We offer a 14-day return period. You have 14 days from the date of delivery to request a return.

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required.

Refunds cover only the cost of the items purchased. Original shipping fees, return shipping, customs duties, and any other charges are non-refundable and must be covered by the customer.

To start a return, email us at coffee@stradespresso.com. If your return is approved, we will send you instructions on how and where to send the item. Returns sent without prior approval will not be accepted.

If you have any questions, feel free to contact us at coffee@stradespresso.com.

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.

Certain items are non-returnable, including:

Custom or personalized products

Special orders

Factory seconds

Sale items

Gifted products

Gift cards

If you’re unsure whether your item qualifies, please contact us before initiating a return.

The quickest way to get a replacement is to return the item and place a new order once the return is approved.

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, we’ll issue a refund to your original payment method.

Please allow time for your bank or credit card company to process the refund.