We offer a 14-day return window, meaning you have up to 14 days after receiving your order to request a return.
To be eligible, your item must be in the same condition as when you received it—unused, undamaged, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please email us at coffee@stradespresso.com within the 14-day period. If your return request is approved, we will provide you with return instructions and the shipping address.
Returns sent without prior authorization will not be accepted.
The customer is solely responsible for requesting a return within the applicable return period.
For returns from Spain, Strad Espresso Maker will arrange collection of the product from the address provided by the customer. The shipping cost incurred for the collection will be deducted from the refund amount.
For returns from all other countries, the customer is solely responsible for arranging and paying for the return shipment. The item must be shipped directly to the return address provided by Strad Espresso Maker. Returns sent to parcel shops, collection points, lockers, or similar pickup locations will not be accepted.
Refunds will only be processed after the returned product has been received and inspected at the designated return address.
Any costs arising from the return process, including transportation costs, customs duties, taxes, administrative fees, handling charges, or any other associated expenses, shall be borne entirely by the customer.
If you have any questions about the return process, feel free to contact us at coffee@stradespresso.com.
We do not accept returns for orders shipped to destinations outside the European Union. Once an order has been shipped, it cannot be cancelled, rerouted, or modified.
Refunds for loss or damage of your order are subject to the purchase of shipping insurance.
Once the package has been dispatched, we do everything possible to monitor and track it until it reaches its destination. However, shipping involves multiple carriers and handling points that are beyond our control.
Shipping companies charge an additional fee to provide compensation in the event of loss or damage. During checkout, you may choose between insured and uninsured shipping.
We cannot assume responsibility for packages lost or damaged by the shipping carrier unless shipping insurance has been purchased.
Insurance coverage is limited to a maximum of €690 for shipments within the European Union and €570 for shipments outside the European Union, as these limits are directly linked to the customs declaration.
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue and work to resolve it as quickly as possible.
Some products are not eligible for return, including custom or personalized products, special orders, and factory seconds. If you are unsure whether your item qualifies, please contact us before requesting a return.
We also do not accept returns of sale items, complimentary products, or gift cards.
The fastest way to receive a replacement is to return the original item and place a new order once your return has been approved.
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued using the original payment method.
The refund covers only the purchase price of the product, including any applicable taxes.
The following amounts are non-refundable:
For products originally shipped with free shipping, the actual shipping cost incurred by Strad Espresso Maker will be deducted from the refund.
Please note that your bank or credit card provider may require additional time to process and post the refund after it has been issued.
For pre-orders or orders that have not yet been shipped, the amount paid will be refunded minus any non-refundable bank or payment processing fees.
